FAQ: Ordering, Payments, Shipping

How does ordering work?

You can order ready-made items from the Teufelskunst Etsy store. Or you shop directly via Facebook. Alternatively you can order via good old e-mail and negotiate the best payment options.

What payment methods are accepted?

Teufelskunst accepts PayPal payments from all countries. Within Euro-countries we also accept SEPA bank transfer payments, granting 3% discount.

Where does my order ship from?

All orders are shipped from Germany.

Where do you ship?

Anywhere possible. We ship frequently inside the EU, to the US and Canada. We have also shipped to Australia, New Zealand, Malaysia and Brazil. If you are uncertain if items can be shipped to your country, please write an e-mail to receive guidance on shipping options.

What do I have to know before ordering raw plant material?

Before ordering herbs or wooden items please make sure you are familiar with your country’s laws and import regulations for plant materials. Some countries, such as the US and Australia may have stricter regulations. Sometimes special permits and forms are needed. You safe both of us frustrating delays, if you check upfront what papers are needed and apply for the necessary permits.

How long do I have to wait for my order to arrive?

The waiting time varies depending on where you live and what you have ordered. Any items made on demand will take longer to manufacture and dispatch than ready-made items. Please also be aware that Teufelskunst is still a one-person-enterprise. I am patient with my customers and offer payments in installments. Likewise I wish for my customers to be patient with me.

How will my order be shipped?

Orders up to 1 kg are shipped as a registered letter with Deutsche Post. Any orders exceeding 1 kg shipping weight are shipped with DHL. Orders exceeding the maximum measures will be shipped with Transglobal express. The exact prices depend on weight and destination country. Inside Germany packages are shipped with DHL or Hermes.

So what are the shipping costs?

Up to 1 kg Price EUR
≤50 g
Price EUR
≤0.5 kg
Price EUR
≤1 kg
Germany, registered mail 3,00 3,60 4,75
International, registered mail 4,00 6,20 9,50
>1 kg Price EUR
≤2 kg
Price EUR
≤5 kg
Price EUR
≤10 kg
Germany 4,99 5,99 7,99
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France,Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK 13,99 15,99 20,99
Switzerland 15,90 26,90 34,99
Bosnia and Herzegovina, Greenland, Iceland, Liechtenstein, Macedonia, Mt. Athos, Norway 18,99 28,99 34,99
Canada, Egypt, Israel, Morocco, USA 18,99 34,99 48,99
Australia, Brazil, China, Hong-Kong, India, Japan, Mexico, New Zealand, South-Africa 18,99 42,99 58,99

Note: shipping costs apply to the final shipping weight (not item weight) and may be subject to change. They do not apply to Etsy orders or any orders placed outside this website.


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